Intuit App Center has changed recently, and these changes affect everyone who is in any way involved in QuickBooks and the App Center itself. Ordinary consumers, consultants who use the software and developers working on apps all have to adapt to these changes in order to make the best possible use of the App Center. While the Intuit Marketplace apps are not affected, many other apps may be because of the recent changes.
Support is Changing
As of the 1st of August 2012, native and federated applications that integrate into Intuit App Center for user accounting and billing have additional support requirements. Such apps now need to provide a level of primary support for Intuit Sync Manager inasmuch as it relates to the use of their apps. Any kind of FAQ, instructions, error codes and other sources of information reflect this change. Fortunately, this does not directly affect apps that directly connect to QuickBooks Online due to the monthly subscription and its revenue recognition feature.
The first step of any issue a user cannot find a solution to through documentation is to contact the developer. Beyond the developer’s ability to solve the problem, Intuit may be contacted for additional assistance. Thus, anyone who must depend on a feature that he or she is not completely confident in should become highly familiar with the feature and any potential problems associated with it. This may minimize the potential problems associated with support difficulties as developers adapt to the new rules.
Your user checklist would include :
- Read the instructions, FAQs and other documents about every app before contacting your developer
- Be patient with developers who are inundated with issues and requests by other users.
- Seek Intuit’s help if your developer is of no assistance.
No Free or Trial Extension Possibilities
An additional change that took place at the beginning of August 2012 is that the federated and native apps are no longer free from any developers within the App Center. No developer may offer free apps, nor may they offer free trial extensions of apps or other services. While developers who have converted to the Intuit Anywhere service are immune to this new rule, any users who have current free trials must upgrade to paid versions of their apps in order to continue using them.
Users and consultants who have grown used to free apps need to adjust their plans and budget accordingly to upgrade and purchase where necessary. Consultation agreements involving several copies of important apps could require additional compensation to cover the costs of, which could require a raise in consulting fees. Regular users may have to curtail the use of some apps because of the new costs, and may need to more carefully consider taking on apps that offer a free introductory period.
The burden of understanding rests on users and consultants. With the likely raising of prices and the fact that there are no more free offerings, knowing the apps thoroughly before purchasing them is crucial.
Your user checklist would include :
- Understand apps before buying them
- Budget for increases in app-related spending.
In the end, every routine user of the Intuit App Center is going to need to adapt their usage to some extent. While the changes are fairly small, and many do not directly impact the use of QuickBooks, these are still important changes. The cash flow and pricing structures of everyone whose living depends on the use of apps obtained through the Intuit App Center will need to adapt in order for the developers and consultants to continue operating. Even the standard users are going to have to change the way they use and acquire apps because of these recent changes.