Getting an error message about your QuickBooks data file can be frightening. After all, your company’s financial identity is contained in that single file. Everything from customer payments to inventory and more may ride on your QuickBooks data file. While you hopefully have a recent backup of the file, you’d hate to lose even a few days worth of data.
So, what do you do when there are errors in your QuickBooks data file? There are several things you can try in order to get back up and running:
- Start with the basics. As with most computer-related errors, your first steps should be to close the application, reboot the computer, and reopen the application. QuickBooks is no different. That probably didn’t work, otherwise you wouldn’t be reading this.
- Try a verify or rebuild of your company file. QuickBooks contains within it two specific utilities designed specifically to fix errors with your QuickBooks file. The Verify Data utility looks at your file to see if it’s damaged, identifies damaged items, and records all of the details. The Rebuild Data utility fixes a damaged QuickBooks company file and fixes or updates incorrect data. You can find more info on these utilities at the QuickBooks support site.
- Turn to your support network. Hopefully, you have an established relationship with a qualified QuickBooks ProAdvisor who can help you if the verify and rebuild doesn’t fix the company file. In some cases, they may be able to offer additional assistance. Alternatively, you can contact Intuit directly for support, although there’s only so much they can do remotely.
- Consider restoring from backup. It’s a measure of last resort, to be sure, but you may need to consider restoring from backup. This is why it’s so important to regularly run QuickBooks backups. Ideally, you’ll have a daily backup process so that you’re never more than one work day behind, even if your company file does become irreparably corrupted.